If it comes the time that you would like to gift your unit or resell it, you need to detach the unit from your account, please follow these steps: 

1. Log in to your account on the website. 
2. Got to the Menu on your left hand side and select "My devices".
3. You will be able to see the device attached to your account. Select Detach and confirm. If you have multiple devices make sure you select the correct ESN.

In this last section you can also report your unit as stolen  if this has been the case.

*The new user will have to register the device to their account, after the unit is no longer attached to the original account.

Your membership subscription will automatically renew annually, unless you cancel before your renewal date. You may manage or cancel your subscription at any time by going into your Clubhouse portal or by contacting customer service.

Yes! If you had a previous plan you can log in to Clubhouse and turn it on. If you are purchasing a new plan, you have the option to select auto-renew. You may manage or cancel your subscription at any time by going into your Clubhouse portal or by contacting customer service.

skytrakplus

Select the STPLUS_XXXXXX network and enter the password: skytrakplus

This article will help you connect your SKYTRAK Launch Monitor to your chosen device (PC, Android, iPhone, iPad) and begin the SKYTRAK experience with all it has to offer. 

There are 3 modes that you can use to connect your SKYTRAK Launch Monitor to your device.

• USB Mode - This mode is a wired connection via the provided USB Cable between the SKYTRAK and chosen device. Internet connection is also available in this mode.
• Direct Mode - This mode is a direct, wireless connection between the SKYTRAK and your computer or mobile device with no internet availability. Password: skytrakplus
• Network Mode - This mode is a wireless connection between the SKYTRAK and chosen device that incorporates a internet connection. It is the recommended connection type for best results.

FULL ARTICLE

SKYTRAK ST MAX Launch Monitor Quick Start Guide HERE

You can find our SKYTRAK ST+ Launch Monitor Quick Start Guide HERE

The SKYTRAK Launch Monitor Quick Start Guide is HERE

Originally built for the iPad, the SKYTRAK Application is now available on most modern iOS tablets and on Android devices running Android 4.4 or higher. The following devices have been tested and are recommended for use with the SKYTRAK Launch Monitor and application:

Apple iOS

• iPhone 7 or later
• iPad Air 2 or later
• iPad Mini 4 or later
• iPad 5th Gen
• iPad Pro (all models)

*The following devices have extended resolution displays, and may contain black edges around the app: iPad Pro 3rd Gen, iPad Pro 4th Gen, iPad Air (2020).

Android

• Google Pixel C or later
• Samsung Galaxy S6 or later
• Samsung Galaxy Tab S2 or later

Yes! SKYTRAK is fully portable and can be used indoors and outdoors on a hitting mat. For indoor use, a minimum space of 10' wide x 10' deep is recommended, with enough ceiling height to safely swing your longest clubs. Outdoors, avoid direct sunlight on the device lens, as it may affect accuracy. For best results, use clean, high-quality golf balls.

You may find yourself in a place that doesn’t offer a WIFI connection. Will SKYTRAK still work? Yes, SKYTRAK will connect to your Mobile Device directly and continue to send all the data through from your practice session. Then the next time you connect to a WIFI network, the data will be synced to your history. This feature provides you with the convenience to practice anywhere without worrying about having access to the internet.

SKYTRAK ST+ Launch Monitor HERE

SKYTRAK Launch Monitor HERE

Minimum Required Specifications for SKYTRAK: 

SKYTRAK, along with its minimum hardware requirements, also requires that no VPN software be installed on your system in order to connect properly.

*Software version 5.0 or later is needed for Foresight/Trackman Core and Elite membership plans.

Minimum:

• Windows 10 or 11 (64-bit)
• Intel i3 10100F/AMD Ryzen, 2600
• Nvidia GTX 1650/AMD Radeon 580
• 128GB SSD
• 8GB RAM

Recommended:

• Windows 10 or 11 (64-bit)
• Intel i5 11500k/AMD Ryzen 3600
• 16GB RAM or greater
• Dedicated Graphics Card with 2GB Memory or Greater (Ex: HD Graphics - Nvidia Geforce 1060/AMD RX 5600, with 4GB Memory or more; 4k Graphics - Nvidia RTX 2060/AMD RX 6600, with 8GB or memory or more; Max Graphics - Nvidia RTX 3060/AMD RX 6800 or greater.)
• 5Ghz Wifi (2.4Ghz for original Skytrak) or Ethernet Connection for the PC in addition to Wifi.
• 500GB SSD (Solid State Drive) or larger

*Windows 7 is no longer supported by Microsoft and may stop working at any time.
**Internet Connection is required for first time setup and to sync your license.  Only the SKYTRAK App is requires temporary internet access to sync your account.

iOS -

• iPhone 7 or later
• iPad Air 2 or later
• iPad Pro (All Models)
• iPad Mini 4 or later
  
  *The following devices have extended resolution displays, and may contain black edges around the app: iPad Pro 3rd Gen.  iPad Pro 4th Gen.  iPad Air (2020).

Android - 

The following Android devices have been tested in-house and are officially approved for use with SKYTRAK.
In general, we have seen best results with newer Android devices containing Octa-core (or dual quad-core) processors. We will continue to test more devices and will update this list accordingly.

• Google Pixel C or newer
• Samsung Galaxy S6 or newer
• Samsung Galaxy Tab S2 or newer

 Mac -

Although some Mac models with modern processors may be able to run mobile (iOS) applications like SKYTRAK, Mac computers are not supported by SKYTRAK ST+

Full Article

Registering Your SKYTRAK Device

The first step to using your SKYTRAK is to register it to your account.

1. Login or create an account https://clubhouse.skytrakgolf.com/sign-up
2. Register your unit under My Devices. You will need the ESN (serial number) located under the barcode on the bottom of your SKYTRAK launch monitor. 

Installing and Using the SKYTRAK App

Once your device is registered to your account, you are ready to install the software and begin using it!

1. Visit https://skytrakgolf.com/pages/downloads for the installer for PC, iOS, and Android. You can also install the software from either the App Store or Google Play Store on your mobile device.
2. Load the app (once installed) and login to your SKYTRAK account.
3. Connect your SKYTRAK to your device using one of the 3 connection methods.
4. You may be prompted to conduct a Firmware update before you can proceed.
5. Select the profile icon in the upper right to open your profile dashboard and confirm that it shows "Syncing Complete".

With that, you are all ready to use your SKYTRAK device! Be sure to load up the Practice Range to start seeing your ball flight data and club head information measured and calculated by your SKYTRAK launch monitor and SKYTRAK App.

1. Plug SKYTRAK + splitter cable into SKYTRAK + underneath the dust cover. 
2. Plug the "Power only" USB-C cable into the provided AC power adapter. Wait for Yellow/Amber power light.  
3. Plug "PC' USB-A cable into your PC.  
4. Power on SKYTRAK +. Wait for Green/Red/Red than open the SKTRAK application. 
5. Once you log in, your SKYTRAK + will automatically connect to the SKYTRAK unit and will show the following.

(Green/Green/Red) = Checking License Files

(Green/Green/Green) = Connected

FULL ARTICLE

We offer free shipping on all SKYTRAK products.

To receive credit for SKYTRAK hardware products, the following return conditions must be met:

• Return Period: Products must be returned within 30 days of the original purchase date.
• Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.

Restocking Fees:

• Returns not meeting these standards are subject to a 40% restocking fee.  Restocking fee will be assessed to the cost of the product that is damaged.
• If a returned product exhibits visible wear, is missing components, or has been registered, and is no longer resellable as "new," a restocking fee of up to 40% will be applied.
• Return Shipping: Customers are responsible for return shipping costs.
• Packaging: Retain all original packaging. This is required for processing returns or warranty support.
• Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
• Customers are responsible for return shipping on all simulator and studio exchanges.  This also applies to any component of a studio or simulator package.
  
  

• Orders shipped outside North America are final sale.
• Software and subscription products are non-refundable.
• Laptop computers and tablets are non-returnable, though warranty repair/replacement may apply where applicable.

• Inspection on Delivery: Any product missing or damaged must be noted immediately at the time of delivery.
• Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
• Return Label Coverage: We will cover return shipping for defective, damaged, or incorrect merchandise.
• Replacement Process: Once verified, we will promptly ship the correct product to you at no additional cost.
• Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.

Your SKYTRAK unit includes the following warranty coverage:

• 30-Day Satisfaction Guarantee: if you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above)
• Manufacturer Warranty (on new units): SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use. Certified Pre-Owned devices come with a 90 day warranty.
• Physical Damage or tampering with the unit voids the warranty

Warranty Claims: To initiate a claim:

• Contact our support team at https://skytrakgolf.com/pages/contact
• Our team will verify the issue and begin the repair or replacement process.

• Within 14 days: We'll refund the difference back to your original payment method
• Between 15-30 days: We'll issue a store credit for the value instead

• Studio Packages: Not eligible for free return labels. Return conditions and restocking fees apply based on condition.
• Accessories, Custom Setups, and Simulation Services: These are not eligible for return.
• Customers are responsible for return shipping on all simulator and studio exchanges.This also applies to any component of a studio or simulator package.

Please send approved returns to:

SKYTRAK Golf
12358 E. Easter Avenue
Unit 100
Englewood, CO 80112

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

SKYTRAK includes a 30 day satisfaction guarantee. If you are not happy with your SKYTRAK launch monitor within your first 30 days, please contact customer support for a full refund.

*If the monitor has been purchased through a reseller, you will need to abide by that sellers policy. 

Your SKYTRAK Consumer Warranty guarantees replacement in the event of product defect related to materials or craftmanship.

The warranty does not cover impact or cosmetic damages, damage by misuse, improper installation or testing, attempts to modify the product, attempted service (exceptions for battery replacement), or general wear and tear over the lifetime of the device, as well as any damages caused by spills, liquids, fires, power changes or other hazards outside of normal operation or use with 3rd party peripherals.